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Frequently Asked Questions (FAQ)
Here are some Frequently Asked Questions (FAQ) about our services.
What is the difference between HOA management and HOA maintenance?
HOA management handles finances, administration, and vendor coordination (dues collection, bill payments, insurance, etc.)
HOA maintenance is the physical upkeep of the building, such as common area cleaning, trash and recycling, and minor upkeep tasks.
At Gold Coast Property Maintenance, we focus strictly on property maintenance.
What building areas do you service?
We service common areas only within condominium buildings in Hoboken, NJ 07030. This includes hallways, lobbies, stairwells, and shared spaces. We do not service individual apartments, townhomes, or private residences.
Can't we just hire a regular cleaning company?
Most residential cleaning companies are not set up for shared buildings. We specialize in HOA environments, which means:
- Maintaining common areas safely and consistently
- Managing trash and recycling in compliance with Hoboken regulations
- Handling small maintenance needs like lightbulb replacement
- Structuring service around HOA budgets and long-term consistency
We provide ongoing building maintenance, not one-time cleaning.
What if we already have a maintenance company through our management?
That's completely fine. If you're considering a change, we're happy to provide a quote. If it's a better fit, your board can request the switch.
How do we get started?
Just reach out to us by phone or text. We'll walk through your building, evaluate your needs, and create a service plan. If approved, we coordinate access and begin service, depending on the waiting list.
When do you bill?
Billing is issued on the first day of each service month.
We can also provide a detailed invoice transaction report at any time upon request, giving you full visibility into billing history.
Are you insured?
Yes. We carry both Workers' Compensation and General Liability insurance.
Never hire an uninsured vendor, as that can expose your association to unnecessary risk.
Do we need to provide supplies?
No. We supply all necessary supplies, including Hoboken-compliant trash bags, recycling bags, cleaning products, lightbulbs, and basic maintenance items. Everything is handled as part of our service.
Will we need to manage or follow up with your team?
No. Our service is designed to run without constant oversight. We handle execution, communicate clearly, and keep everything on track.
How do we know the work is being completed?
We offer a virtual photo cleaning log for every visit. This log is:
- Organized chronologically in a single link
- Updated in real time
- Photos are date- and time-stamped
- Each entry includes the cleaner's name
Do you work with self-managed associations?
Yes. We work with both property managers and self-managed HOA boards.
Can you recommend local property management companies?
Yes. Based on your building size and needs, we can recommend reputable local management companies within our network.
Still have questions?
Call or text us at 551-689-9582. We're happy to walk through your building and see if it's a fit. We only accept a limited number of new accounts, so please call or text to confirm we are a match and to reserve a spot on our waiting list.
